Stop Losing Revenue to
Untrained Front Office Teams

Dental team training is highly engaging, interactive education — delivered virtually or in person — that goes far beyond a standard lecture. Sessions include role-playing, real-world exercises, games, and hands-on activities that give your team a chance to practice the system in real time. Because active learning sticks longer than passive listening, your team leaves ready to actually use what they learned. In-person training also includes prizes and genuine team-building energy. This is not the dry insurance training your team has been dreading — it is practical, effective, and teams actually enjoy it.

Dental team training improves collections by closing the gaps that cause money to slip through: unsubmitted claims, incorrect copay estimates, unanswered denials, and front office teams who avoid financial conversations because they don't know what to say. Practices that implement structured billing and collections training typically see collections ratios increase within 60–90 days.

Yes. All training is available both virtually via Zoom and on-site at your practice, nationwide. Virtual mini sessions cover single focused topics in 60–90 minutes. Private training engagements are available as 30-day or 90-day programs, on-site or virtual.

Yes. All dental team training through Elevate My Practice — both virtual mini sessions and private training engagements — includes CE credits.

A single-topic virtual mini session runs 60–90 minutes. A full private training engagement runs 30 or 90 days and includes a full training day, a custom manual, a collection protocol, and ongoing coaching support throughout.

A practice that is producing but not collecting usually has one or more of these problems: claims being denied because of missing documentation, copay estimates that are wrong and creating patient billing confusion, insurance aging that nobody is working, no formal collection protocol, or a team that is uncomfortable having financial conversations with patients. These are training and systems problems — and they are fixable. Most practices that go through the Paid in 30 Days system start seeing their collections ratio improve within 60–90 days.

Reducing dental accounts receivable starts with working the insurance aging report consistently, submitting clean claims the first time, following up on unpaid claims before they age past 90 days, writing appeals for denied claims, and having a clear patient collection protocol. Most practices with high AR have a team training gap — once the team knows exactly what to do and when, AR starts coming down. One practice reduced their insurance aging by $340,000 in a single year after implementing this system.

Practices implementing the Paid in 30 Days system have seen a 42% increase in collections ratio in under two months, an 87% increase in collections in 90 days, a $340,000 reduction in insurance aging in one year, and a $121,000 reduction in AR in 90 days. Results depend on implementation and team commitment.

Bri Richardson is a Certified Dental Assistant (CDA), founder of Elevate My Practice, and creator of the Paid in 30 Days dental training system. She spent 4 years as a dental assistant and 8 years as a business assistant inside dental practices before opening her training company full time — so she has done the job, not just studied it. She is a 2024 Nifty Award winner, a contributing author to DentistryIQ, Dental Crown Magazine, and Dental Compliance Center, and a CE-approved speaker for conferences and study clubs nationwide.